Privacy Policy

Last updated: February 5, 2025

This Privacy Policy describes how Autoglass Portal (“we”, “us”, “our”) collects, uses, and discloses your information when you use our software and services. By using our Service, you agree to the collection and use of information in accordance with this policy.

Definitions

  • Account means a unique account created to access our Service or parts of it.
  • Company refers to Autoglass Portal.
  • Cookies are small files placed on your device by a website, containing details of your browsing history.
  • Device means any device that can access the Service (e.g. computer, smartphone, tablet).
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Autoglass Portal website and software (EUROCODE lookup, CRM, booking, quotes, invoicing, and related features).
  • Service Provider means any natural or legal person who processes data on our behalf.
  • Usage Data means data collected automatically from use of the Service (e.g. page visits, session duration).
  • Website refers to Autoglass Portal, accessible from https://autoglassportal.com
  • You means the individual or entity accessing or using the Service.

Information We Collect

Personal Data

We may ask you to provide personally identifiable information, including:

  • Email address
  • Name and company name
  • Billing and payment information
  • Address and contact details
  • VIN or license plate data you submit for lookups
  • Any other information you provide in account settings or support requests

Usage Data

Collected automatically when using the Service:

  • IP address, browser type and version
  • Pages visited, time and date of visit, time spent on pages
  • Device identifiers, operating system
  • Diagnostic and performance data

When you access the Service via a mobile device, we may also collect device type, unique device ID, mobile OS, and mobile browser type.

Cookies and Tracking

We use Cookies and similar technologies to track activity and improve the Service. Types we use include:

  • Necessary Cookies – Required for the Service to function (e.g. authentication, security).
  • Preference Cookies – Remember your settings (e.g. language, region).
  • Analytics Cookies – Help us understand how the Service is used.

You can instruct your browser to refuse cookies; some parts of the Service may not work if you do.

How We Use Your Information

We use Personal Data to:

  • Provide, maintain, and improve the Service
  • Manage your Account and access
  • Process payments and fulfill contracts
  • Send service-related communications (e.g. security updates, product changes)
  • Send marketing (only with your consent; you may opt out anytime)
  • Respond to support requests
  • Analyze usage to improve the Service and develop new features
  • Comply with legal obligations and enforce our terms

Sharing Your Information

We may share your information:

  • With Service Providers – To operate the Service (hosting, payment processing, analytics), under strict data-processing terms.
  • For legal reasons – When required by law, court order, or to protect our rights, safety, or property.
  • In a business transfer – In connection with a merger, sale of assets, or acquisition; we will notify you and any new owner will be bound by this policy.
  • With your consent – For any other purpose you explicitly agree to.

We do not sell your Personal Data.

Data Retention

We retain Personal Data only as long as needed for the purposes in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data may be retained for a shorter period except where needed for security or improving the Service.

Data Transfer

Your information may be processed in countries other than your own. We ensure appropriate safeguards (e.g. standard contractual clauses) so your data is protected in line with this policy and applicable law.

Your Rights

Depending on your location, you may have the right to:

  • Access the Personal Data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent where processing is consent-based
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details below. You can also update or delete certain information in your Account settings.

Security

We use commercially reasonable measures to protect your Personal Data. No method of transmission or storage over the Internet is 100% secure; we cannot guarantee absolute security.

Children’s Privacy

Our Service is not directed at anyone under 16. We do not knowingly collect Personal Data from anyone under 16. If you believe we have collected such data, please contact us and we will delete it.

Our Service may contain links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page and update the “Last updated” date. For material changes, we will notify you by email or a prominent notice in the Service. Continued use after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or your data: