Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you (an individual or the company you represent) and autoglassportal ("we", "us", or "our") regarding your access to and use of findmyautoglass.com, related apps, APIs, browser tools, and any associated services (collectively, the "Service").

If you use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. The Service

autoglassportal helps glass professionals look up candidate windshield and automotive-glass identifiers (such as eurocodes / ARGIC codes and related part information) based on VIN and other inputs you provide. The Service may use catalogs, mapping data, heuristics, third-party sources, and automated or AI-assisted selection logic.

The Service is a decision-support tool for professionals. It is not a substitute for catalog confirmation, supplier verification, vehicle inspection, or your own professional judgment.

3. No guarantee of accuracy; your verification duty

Results may be incomplete, outdated, ambiguous, or incorrect. Vehicle configurations, ADAS packages, sensor brackets, heating elements, acoustic laminates, coatings, antennas, and regional variants can change the correct glass even when VIN decode data looks similar.

You agree that:

• You will independently verify every eurocode, ARGIC code, OEM number, or other identifier before ordering or installing glass.
• You will cross-check results against supplier catalogs, OEM documentation, physical vehicle inspection, and any other checks required by your workflow or local regulations.
• If multiple candidates are returned, or confidence is unclear, you will resolve the ambiguity yourself (or with your supplier) before placing an order.
• You remain fully responsible for orders placed with distributors, wholesalers, insurers, or any third party based on Service output.

We are not responsible if you order, receive, fit, or bill the wrong windshield or glass part based on a code or suggestion provided by the Service.

4. Professional use; no safety or fitment warranty

The Service does not guarantee fitment, compatibility with ADAS systems, calibration outcomes, legal compliance, insurance acceptance, or roadworthiness. Installation, calibration, and safety checks remain your responsibility (or that of the installer you engage).

Do not use the Service as the sole basis for safety-critical decisions. Wrong glass can affect cameras, sensors, and vehicle safety systems.

5. Accounts and acceptable use

You must provide accurate account information and keep credentials secure. You are responsible for all activity under your account, including activity by teammates you invite.

You may not:

• Abuse, overload, scrape, or reverse engineer the Service beyond normal intended use
• Share API keys or login credentials outside your authorized organization
• Attempt to bypass plan limits, billing, or access controls
• Use the Service for unlawful purposes or to mislead customers, insurers, or suppliers
• Resell or redistribute Service output as a competing lookup product without our written permission

We may suspend or terminate access for violations, abuse, non- payment, or risk to the Service.

6. Plans, billing, and credits

Paid plans, usage credits, and billing terms are described on our pricing pages and in your account. Fees are generally non-refundable except where required by law or expressly stated by us in writing.

Lookup usage may consume credits or quotas. Failed lookups, ambiguous results, or results you later determine were incorrect do not automatically entitle you to refunds or credit restoration, unless we choose to provide that as a courtesy.

7. API and integrations

If you use our API or integrate the Service into your systems, you remain responsible for how results are displayed, stored, and acted on. You must not remove or obscure material disclaimers when presenting results to end users or staff.

API availability, rate limits, and feature sets may change. We do not guarantee uninterrupted or error-free operation.

8. Intellectual property and data you submit

We retain all rights in the Service, including software, UI, branding, prompts, mappings, and documentation. You retain rights in data you submit (such as VINs and company details), and you grant us a license to process that data to provide, secure, improve, and support the Service.

You represent that you have the right to submit the data you enter and that doing so does not violate applicable law or third-party rights.

9. Third-party services and catalogs

The Service may rely on third-party data sources, payment processors, authentication providers, email providers, or other vendors. We are not responsible for third-party outages, errors, catalog gaps, or supplier stock/availability information.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY.

We do not warrant that any eurocode, part number, or suggestion is correct for a specific vehicle or order.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, COST OF SUBSTITUTE GOODS OR SERVICES, RETURN SHIPPING, RESTOCKING FEES, LABOR, DOWNTIME, VEHICLE DAMAGE, PERSONAL INJURY, OR CLAIMS BY YOUR CUSTOMERS OR SUPPLIERS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS—EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR LOSSES CAUSED BY ORDERING OR INSTALLING THE WRONG WINDSHIELD OR GLASS BASED ON SERVICE OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF GREATER, FIFTY EUROS / FIFTY US DOLLARS IF YOU HAD NO PAID USAGE IN THAT PERIOD).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

12. Indemnification

You will defend and indemnify us against claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) glass orders, sales, or installations based on Service results; (c) your breach of these Terms; or (d) your violation of law or third-party rights.

13. Changes to the Service or Terms

We may update the Service and these Terms from time to time. If changes are material, we will take reasonable steps to notify you (for example, by posting an updated date on this page or emailing account contacts). Continued use after changes become effective constitutes acceptance.

14. Termination

You may stop using the Service at any time. We may suspend or end access immediately if you breach these Terms, create risk, or fail to pay. Provisions that by their nature should survive (including disclaimers, liability limits, and indemnity) will survive termination.

15. Governing law

These Terms are governed by the laws applicable in our principal place of business, without regard to conflict-of-law rules, except where mandatory consumer or local laws provide otherwise. Courts in that jurisdiction will have exclusive venue, subject to mandatory local protections that cannot be waived.

16. Contact

Questions about these Terms? Contact us at support@autoglassportal.com or via our contact page.